CONTACT
US
CONTACT US.
Company Details
Vault 6 Studios
by Crafted Legacies
KUALA LUMPUR, MALAYSIA
Contact Channels
Response Times
Typically within a few hours during business hours. We aim to respond to all messages within 24 hours.
Within 1–2 business days. For urgent matters, WhatsApp is recommended.
Business hours: Monday – Friday, 10:00 AM – 10:00 PM (Malaysia Time, UTC+8). We may respond outside these hours but cannot guarantee it.
What to Include in Your Message
To help us resolve your enquiry as quickly as possible, please include the following where applicable:
- Order reference number — found in your order confirmation or WhatsApp notification
- Your name as provided during checkout
- Description of the issue — with photos if your enquiry relates to condition, damage, or returns
- Your preferred resolution — refund, replacement, or other
Types of Enquiries
Order & Payment
- Payment confirmation
- Order status
- Pre-order timelines
- Invoice requests
Shipping & Delivery
- Tracking numbers
- Delayed deliveries
- Failed delivery
- Address corrections
Returns & Refunds
- Damaged items
- Wrong item received
- Refund status
- Return logistics
Product Enquiries
- Additional photos
- Condition clarification
- Authenticity verification
- Product availability
Data Protection Enquiries
For requests under the Personal Data Protection Act 2010 (PDPA) — including data access, correction, or withdrawal of consent — please contact us via email with the subject line “PDPA Data Request”. We will respond within 21 business days and may require identity verification before processing the request.
See our Privacy Policy for full details on your data rights.