Vault 6 Studios operates a vetted regional logistics network covering the ASEAN Corridor. We secure and deploy physical artifacts to the following regional nodes:

• Malaysia (Peninsular, Sabah, Sarawak, Labuan)
• Singapore (City-State Wide)
• Indonesia (Java, Sumatra, Bali, and major provinces)
• Philippines (Luzon, Visayas, Mindanao)
• Thailand (Bangkok and nationwide)
• Vietnam (HCMC, Hanoi, and nationwide)

Note: Remote or rural sectors may require extended transit times and additional logistics surcharges.

Transparency is our core directive. Every artifact undergoes a multi-stage **Physical Verification Protocol** to ensure the condition reported in our database matches the physical item.

• Authenticity Verification: Cross-referencing manufacturer holographic seals, batch markers, and distributor licensing. We do not deal in unlicensed artifacts.
• Condition Tiering: Categorization into **MISB** (Mint in Sealed Box) or **BIB** (Back in Box). BIB items undergo secondary inspection for structural integrity and overall condition.
• Verification Documentation: Item condition is documented before final sealing. For BIB artifacts, we provide detailed descriptions of any visible wear to ensure full transparency.

Standard operations occur Monday through Friday, 0900 – 1700 [GMT+8].

• Standard Dispatch: Orders are typically processed and handed to our courier partners within 1–2 business days of payment confirmation.
• Pre-Order Deployment: Artifacts under pre-order status are shipped within 48 hours of arriving at the Vault 6 Command Centre.

International shipments are subject to local customs regulations. The recipient (Importer of Record) is responsible for all duties, taxes, and brokerage fees.

VAT/GST and Duty calculations are handled by the destination customs authority. Failure to fulfil these requirements may result in artifact destruction or return-to-sender at the buyer's expense.

To safeguard the structural integrity of your artifacts, we utilize our **Vault 6 Multi-Layer Standard**:

• L1: Moisture Barrier — Industrial-grade poly-wrap for environmental protection.
• L2: Shock Absorption — Double-layered 10mm bubble wrap cocoon.
• L3: Corner Reinforcement — Custom cardboard or foam corner protectors for premium-scale figures.
• L4: Double-Walled Carton — Heavy-duty corrugated outer shipping box.
• L5: Tamper-Evident Seal — V6 security tape for chain-of-custody verification.

Once dispatched, a **Logistics ID (Tracking Number)** is issued via WhatsApp and email.

• Domestic (MY): J&T Express, NinjaVan, or PosLaju.
• International (ASEAN): Aramex, Janio, or DHL Express.

Please allow 12–24 hours for tracking telemetry to synchronize with regional carrier hubs.

Artifacts returned due to incorrect coordinates (address) or failed customs clearance can be re-deployed.

• Re-shipping: The buyer is responsible for the cost of any subsequent transit attempts.
• Abandoned Shipments: Artifacts refused at customs or left uncollected for 14 days may be considered abandoned. Refunds are not issued for abandoned international cargo.

We guarantee that the condition matches the description provided at the point of dispatch. However, international logistics involves multi-hub handling which may result in minor superficial box wear (e.g., small corner dings or surface scuffs).

Note: Collectors requiring "A+ Collector Grade" boxes for international transit should contact the Vault 6 Logistics Team for "Over-Engineered Packaging" quotes prior to purchase.